Project Support

Project Support
The Sapphire Project Pathway
At Sapphire, we understand the importance of support throughout your project. We offer unrivalled assistance at every step of the way, from concept to completion. This level of service and support set Sapphire apart, offering something unique in the sector, and makes a real difference to our clients.
Regardless of the fact that most of our contractual commitments are for the supply only not the supply and install, our service is far more than just the supply. We deliver balconies with a full supply and support package.
Our project support goes far beyond our contract duties and obligations to ensure all installs are carried out by people we have appropriately trained, and we maintain our own fleet of specialist equipment which is all regularly inspected, maintained and certified.
select project stage
Concept
We provide solutions. the most effective solution is one that works well in various aspects of performance whilst cutting out waste and unnecessary costs. Being involved in the concept design stage can help create simplistic solutions reflecting the vision yet avoiding costly and tricky details. Anchor spacing alone has saved £100,00o’s off some schemes.
In order to better understand your project and integrate our innovative Cassette Glide-On balconies seamlessly into the building, we believe it is essential to be involved in the project pathway as early as possible.
By taking this collaborative and supportive approach we can guarantee our balconies will be Rigid, Ready, Right.
That’s why we offer support which can really make a difference right from the early parts of the pre-construction process.
This includes:
- CPD presentations & technical support. We share our expertise and years of learning to give attendees guidance in understanding regulations, approaches to tackle common issues and innovations to simplify and speed up the installation.
- Interface solutions. There are many interfacing challenges which we will help tackle from casting in brackets through to final finishing.
- Pre-construction concept design refinement. We will review designs and suggest potential enhancements, refinements or concerns and suggest solutions and ideas or value engineering.
- We support clients in making decisions by providing standard samples and can also produce full project-specific balconies and mockups.
- 2D, 3D and BIM. We can assist with providing early-stage concept design drawings of balconies in 2D or 3D CAD or as BIM Components.
- Structural Calculations. Sapphire uses a bespoke SES (Structural Evaluations Systems) to check structural calculations and can also do FEA modelling to enable good design decisions to be made.
- Install sequencing. Often projects have challenging and conflicting demands on programs, e.g. crane availability. We can assist with the sequencing of the balcony install and often good sequencing can be achieved by using unique installation equipment, e.g. hoists, counterbalances, etc.
How to design the costs out of balconies
Cost reduction does not have to mean you have to sacrifice some of the features that are important to hit...
Download WhitepaperDesign
There are big advantages to using standardised design. At Sapphire, we have created our Cassette® system on the principle of...
On Site Support
We support on-site installation teams initially with training, then supply them the unique specialist equipment they need for their specific...
Design
There are big advantages to using standardised design. At Sapphire, we have created our Cassette® system on the principle of modular construction. Our Cassette® skeletons are constructed at 400mm modules. We have created a range of standard sizes which offer the optimal widths in several projections. The benefit of using standard sizes is efficiency and therefore cost saving.
Standard balcony sizes have been designed, continually refined, and are held in standard models, meaning we can quickly provide drawings of for project balconies in 2D or 3D CAD or as BIM Components, along with FEA and structural calculations.
We can provide sizes to suit the exact project requirements for instance with widths differing from standard sizes or with unusual bracket positions. This still benefits from using the 400mm modular approach but has cost variations, making the design process more complex and with a longer duration, but still well within our in house capabilities.
Try our free online 3D Balcony Configurator!
For total safety, it’s essential that your balconies comply with all the relevant legislation. That’s why we’ve developed Structural Evaluation Systems (SES) – a set of unique tools for bespoke structural evaluation and calculations for individual balcony projects or associated metalwork and glazing.
Based on extensive testing of our products, SES allows us to provide evidence on whether a proposed design is strong enough, across a huge range of applications. Clients find the data invaluable for securing Building Control approval. The system represents a unique innovation reflecting our commitment to ensuring projects happen quickly, efficiently and safely, and within regulations, from estimating through to installation.
How to design the costs out of balconies
Cost reduction does not have to mean you have to sacrifice some of the features that are important to hit...
Download WhitepaperOffsite Production
Ever since 1992, we’ve aimed to minimise site work by maximising offsite production. This provides not only more controlled, traceable...
On Site Support
We support on-site installation teams initially with training, then supply them the unique specialist equipment they need for their specific...
Testimonials
Offsite Balcony Production
Our History of Offsite Production
Ever since 1992, we’ve aimed to minimise site work by maximising offsite production.
This provides not only more controlled, traceable processes and better-quality products, but also makes the balcony installations a breeze with less coordination of trades and speedier installation.
Our balconies are made predominately in UK assembly plants, specifically laid out to suit the workflow of balcony production. These processes are key in giving each of these locations the capacity to produce several thousand balconies a year. All welding is done in accordance with weld procedures as necessary under BS EN 1090 and are covered by CE marking Certificates of Conformity.
Our balcony production facilities work closely with third party (3PL) logistics specialists, who collect and store balconies in line with site programs. This flexibility can enable clients to get a much faster flow of balconies to site than making balconies Just In Time (JIT) for their install. We understand LEAN processes and seek to drive these into our production and design.
Visit our MMC Hub for further information on our offsite manufacturing.
Install Benefits from Offsite Production
With our Glide-On Cassette balconies, we’ve been able to rapidly install over 60 balconies in a day, multiple times. Offsite balcony production enables any production constraints are smoothed by securely holding the finished balconies ready to be delivered, as required by the installation or site program.
To learn more about our Modern Methods & Offsite Innovation visit our Modern Methods of Construction Knowledge Hub
This video provides an overview of the production and assembly process all our balconies are manufactured in and the quality processes that ensure every balcony is Rigid, Ready, Right.
Quality control with digital traceability in construction
Traceability and control over production of any construction components is vitally important to reduce costs and achieve high quality products...
Download WhitepaperHow to connect balconies to unitised façade builds
We have completed this whitepaper to provide the reader with a clear overview of aluminium unitised panels, an understanding of...
Download WhitepaperCheck out the recordings of our past Resibuild events
Access RecordingsDesign
There are big advantages to using standardised design. At Sapphire, we have created our Cassette® system on the principle of...
On Site Support
We support on-site installation teams initially with training, then supply them the unique specialist equipment they need for their specific...
Testimonials
Logistics
How Can You Ensure Smooth and Efficient Balcony Deliveries?
When working with Sapphire’s innovative balconies, efficient transport and logistics are crucial to maintaining rapid installation speeds. Our Glide-On system holds the record of 62 balconies installed in a single day, compared to the industry standard of just 4-6. This unparalleled efficiency means the next challenge is ensuring balconies arrive on-site exactly when needed.
Optimised Offsite Manufacturing & Storage
To prevent logistical bottlenecks, all balconies are manufactured offsite ahead of schedule. They are then stored in our vast third-party logistics hubs, ensuring they are ready for install before the agreed date. This approach eliminates last-minute delays, keeping your project on track.
Safe & Damage-Free Transport
We are committed to delivering balconies pristine, secure, and installation-ready. That’s why we have invested in custom trailers, designed to:
- Allow double-stacking for maximised transport efficiency.
- Pre-fit guardrails to ensure safe offloading.
- Attach certified slings at dispatch, so site teams can offload quickly without climbing onto balconies.
Sustainable & Cost-Effective Delivery Planning
Before dispatch, each project receives a custom lorry plan, optimising balcony transport to:
- Maximise capacity per load, reducing overall transport costs.
- Minimise emissions & carbon footprint, supporting sustainable construction.
- Accommodate phased deliveries, with Hiab lorries available for smaller or early-bird balcony requirements (e.g., marketing suites).
Quality Assurance with the Balcony Passport App
Every balcony is fully traceable through the Sapphire Balcony Passport App, ensuring:
- End-to-end quality control – Every stage, from manufacturing to installation, is signed off before dispatch.
- Complete transparency – Digital records track every component, reducing on-site inspections.
- Right-first-time delivery – Pre-checked balconies mean faster handovers and fewer snagging issues.
How does the Balcony Passport app work?
Our increased balcony quality control means only quality balconies get Passports! Sapphire’s Balcony Passport app is providing key benefits to...
Find out moreQuality control with digital traceability in construction
Traceability and control over production of any construction components is vitally important to reduce costs and achieve high quality products...
Download WhitepaperDesign
There are big advantages to using standardised design. At Sapphire, we have created our Cassette® system on the principle of...
On Site Support
We support on-site installation teams initially with training, then supply them the unique specialist equipment they need for their specific...
Procurement
Our impressive production capability – and commitment to the quality process at every stage of the manufacturing process and the supply chain – is second to none in the industry.
Sapphire’s Balcony Passport app provides key quality process benefits to customers because without the sapphire balcony passport app being signed off at each stage, a balcony is not authorised to move on to the next or to be dispatched.
With this quality process app, every stage of QC checks is captured, from multiple stages of assembly to final quality acceptance, delivery, installation and handover. The install side of Passport is available to our Sapphire Accredited installers and provides unprecedented visibility into the manufacture and installation process of each balcony.
Passport provides a complete traceable history on each balcony, and the design of it is such that the next checklist cannot be completed until the prior one has been completed. This gives assurance that every balcony has gone through the complete QC process so that every balcony can be delivered ‘Right’, in line with our brand promise of balconies delivered Rigid.Ready.Right.
The quality process is controlled through each step meaning that when a balcony is delivered, the quality is far thoroughly checked than it ever would have been in the old industry norm of supply and install balconies leading to the snagging happening at the point of client handover.
Design
There are big advantages to using standardised design. At Sapphire, we have created our Cassette® system on the principle of...
On Site Support
We support on-site installation teams initially with training, then supply them the unique specialist equipment they need for their specific...
On Site
We support on-site installation teams initially with training, then supply them the unique specialist equipment they need for their specific project.
Sapphire has developed many unique pieces of equipment to make installing balconies on site faster, more efficient and, most importantly, safer for installation teams.
Innovations include the Counter Balance Lifter. In essence, the CBL offsets the crane hook by using weights to balance the balcony, opening the door to a wide range of install sequences.
We also offer an internal guarding system, behind which installers can safely guide in balconies. In addition, an SYAM safety harness is available for leading edge work on corner balconies or walkways, for example.
By providing the equipment needed, on-site installers at Pomona Wharf managed to install 34 balconies in just over six hours. See for yourself and understand how this on-site support combined with our unique rapid install system, could really make a difference to your balcony project.
See Berkeley Homes director Jason Margetts speaking of his experiences of Sapphire’s supply and support on their Royal Arsenal, Thames riverside development in Woolwich, London. Click here to hear more from Tim Hawkins, the project director at Berkeley Homes on his experience working with us.
Learn more about our Supply & Support Model and Install Partners here.
Check out the recordings of our past Resibuild events
Access RecordingsHow to cope with COVID-19 on site
Find out moreFree PPE Pack for Construction Site Workers
Find out moreDesign
There are big advantages to using standardised design. At Sapphire, we have created our Cassette® system on the principle of...
Offsite Production
Ever since 1992, we’ve aimed to minimise site work by maximising offsite production. This provides not only more controlled, traceable...